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Resolving bug when your credit card fails

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Sometimes y'all're unable to submit or update your credit card information. This article describes some common error messages and how to solve them.

This article contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Back up

Resolving transaction errors

You lot might one of the following transaction errors when you submit your credit bill of fare data. Often, a call to the credit card provider resolves many of the issues that crusade this type of fault, including: holds, credit limit issues, and transaction limits.

If you receive an error message upon saving the menu, delight try re-entering your card one time more subsequently clearing cache/cookies, only by using a different browser with the post-obit criteria in mind:

• Cardholder  field contains only the first and last name of the cardholder when possible. Omit middle initials, middle names, and business names (unless the business proper noun is the sole name on the card).
• Postal Code  field contains only the first v digits if you are in the United States. Do not include any extensions.
• State is required if you are in the U.s.a..

Resolving payment errors

You might see a payment error when you log in, afterwards yous take entered your credit carte information. We empathise that cards expire and things happen, so Zendesk provides a grace period allowing time to update the card.

In this example, y'all take an open invoice that we were unable to charge to your menu on file.

With each failed accuse, an email with more information about the specific payment attempt, including an mistake lawmaking and clarification, is sent to the billing contact(s) for the account. The virtually common error codes are listed in the side by side section.

Often these types of errors can exist solved by updating your credit bill of fare data, to update your credit menu on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The post-obit table show some common error codes that might occur.

Error Code	Description	Resolution
4 - Agree-call	Pick-upwardly bill of fare (no fraud)	Your card may have been reported lost or stolen, or the account has been airtight. Call your credit card issuer (the phone number is usually on the back of your card) to resolve the upshot.
five - Decline	Exercise not honour	Call your credit card issuer (the phone number is usually on the dorsum of your card).
fourteen - Bill of fare No. Error	Invalid card number	Re-submit your credit menu, in case you lot entered your carte du jour number incorrectly, or employ a unlike credit card.
41 - Hold-call	Pick-up bill of fare (fraud: lost carte)	Your card may take been reported equally lost or stolen, or the account has been closed. Call your credit card issuer (the telephone number is usually on the back of your card) to resolve the upshot.
51 - Reject	Insufficient funds	Submit payment using a dissimilar credit card or call your credit card issuer (the phone number is usually on the back of your card) to make sure you accept sufficient funds to make the payment.
54 - Expired Card	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new card number.
57 -Serv not allowed	Transaction not canonical	Call your credit menu issuer (the phone number is usually on the back of your card) and enquire them to approve the transaction.
430190 - Not authorized	Depository financial institution has declined the transaction	Call your credit card issuer (the telephone number is normally on the back of your card) and ask them to approve the transaction.
430285 - Do not laurels	Banking concern has declined the transaction	Call your credit card issuer (the phone number is usually on the back of your card) and ask them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your business relationship	Submit payment using a different credit carte or call your credit carte issuer (the phone number is usually on the back of your card) to make certain you have sufficient funds to make the payment.
430357 - Lost or Stolen Card	Depository financial institution has frozen your carte du jour because the card may accept been stolen or is missing	Contact your bank to have your menu reactivated or ask the bank to issue you a new 1.
430306 - Expired Carte du jour	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new carte du jour number.

Contacting Zendesk Client Support

If you go on to receive errors and your credit menu provider cannot resolve the issue, contact Zendesk Customer Back up for assistance. Provide the final iv digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the error code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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